Our returns & refunds policy
For most items, we may be able to provide an exchange or refund, provided that it is returned within 28 days and that it has not been used or installed, is in a re-saleable condition and still in the original packaging.
Change of mind or purchased in error
For most items, we may be able to provide an exchange or refund, provided that it is returned within 28 days and that it has not been used or installed, is in a re-saleable condition and still in the original packaging.
We cannot offer a change of mind refund or exchange on the following items:
- Custom-made products or any products or items specifically cut to size or to specifications.
- Toilet seats, if packaging has been opened - due to health reasons.
- Commercial quantities or special project orders.
Damages
We will accept returns and provide you with a replacement, repair, exchange, or refund where the product is faulty, or does not match the description.
Please ensure that items are inspected prior to installation. We cannot accept claims if items are damaged during or after installation. If you notice any damage or fault with any of your items, please notify Tradelink within 48 hours of
collection or delivery. We may ask you for photos to inspect the problem or damage.
If any items are left unattended on a property or building site, we cannot accept damage claims as we cannot determine how or when any damages may have occurred.
Warranty
Manufacturing defects or faults, unrelated to the installation, are covered under the manufacturers' warranty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damages.
You are also entitled to have the goods repaired or replaced, if the goods fail to be of acceptable quality, and the failure does not amount to a major failure.
Trade Accounts
If you are a trade account customer, the terms and conditions of your account will apply. You will need to provide the original invoice for any returns. Any refund will be processed as a credit back to your account.
Online Orders
You may return any item purchased online to your nearest Tradelink store. If you are unable to visit a store, please contact our Customer Service Team to discuss your options.
For more details, please contact our Customer Service team or your nearest Tradelink store. Contact details and store finder are listed under: tradelink.com.au/contact-us/
*PLEASE NOTE:
- If the item was delivered, any delivery fees paid are non-refundable.
- You will need to provide your receipt or tax invoice as proof of purchase.
- Refunds will be processed back to the original form of payment.
- A Restocking Fee (suppliers' return and handling fee) of up to 20% of the item value may be applicable on any change of mind refund so please choose carefully.
- All Raymor, Oliveri and Johnson Swisse products do not incur any restocking fees on returns.
- Prices paid online or in showrooms at the time of transaction are final and include any discounts related to Tradelink promotions. We are unable to retroactively discount a purchased item, or provide a partial refund for an item that is included in a promotion after the original date of purchase.